Frequently Asked Questions (FAQ)

1. How does the NFC plaque work?

The NFC plaque contains a contactless chip that allows information to be transferred when a customer’s smartphone is placed nearby. Once activated, the plaque automatically directs the user to the page or social network of your choice.

2. Do I need to download an app to use the NFC plaque?

No, no app download is necessary. Most modern smartphones have built-in NFC technology and can directly read NFC plaques without any additional apps.

3. Can all smartphones read NFC chips?

The vast majority of current smartphones (Android and iOS) support NFC chip reading. However, for some older models, you may need to enable this option in the phone’s settings.

4. How many NFC plaques do you recommend buying?

It depends on your business and the contact points you want to set up. If you want to cover multiple locations, buying several plaques will increase interactions and subscriptions.

5. In what environments can the NFC plaques be used?

Our NFC plaques are designed for both indoor and outdoor use. They are weather-resistant and made to last in various environments.

6. Can I customize the QR code and NFC chip on the plaque?

Yes, all our plaques are customizable. You can choose the links or information to integrate into the NFC chip and the QR code to tailor them to your brand and needs.

7. What size are the NFC plaques?

Our NFC plaques are available in several standard sizes: 12×12 cm or 7×7 cm. If you need a specific size, contact us for a customization request.

8. How can I track interactions with my NFC plaque?

We offer a statistical tracking platform that allows you to view the usage data of your NFC accessories: smartphone type, location, date, and time of interaction.

9. How do I install the NFC plaque?

Each plaque comes with double-sided adhesive on the back, making installation quick and secure on clean, smooth surfaces. For outdoor installation, make sure the surface is clean and dry.

10. What should I do if I have a problem with my NFC plaque?

If you encounter a problem, contact our customer service at support@tap-nfc.com or by phone at +331 23 45 67 89. We will be happy to assist you in resolving any issues.

11. Do the NFC plaques work without an Internet connection?

Yes, the NFC chip works without an Internet connection. However, to access online information (social media, websites), an Internet connection will be required on the user’s smartphone.

12. Can the NFC plaque be used in any industry?

Absolutely. Our NFC plaques are versatile and suitable for any industry: retail, hospitality, healthcare, events, etc. They are perfect for any business looking to enhance its digital communication.

Giovanni
Support Giovanni